We have four accredited short-term training programmes for teachers, and 16 for social and labour market service providers. The main topics are consistent with our activities, like mediation, supervision, management, fund raising, communication, prevention of burn out.
Our activities take place in different areas as conflict management, mediation, organisational development, skill improvement and knowledge sharing trainings and strategic planning, facilitation, preparing feasibility studies.
Conflict management, mediation
One of the main ranges of our actions is the management of specific conflicts:
– within organization and
– emerging conflicts between institutions, organizations
Our co-workers help the management of the conflict as independent professionals and as mediators. During the process, the members of the conflict establish common, long term sustainable solution(s).
Dispute between parties can be interpreted as a conflict. Within the appropriate framework, these conflicts can facilitate of problem-solving.
However, conflicts can reach a stage where the parties within the dispute are no longer willing or able to reach an agreement through direct negotiation. In this case, an external person (mediator) may be involved.
The role of the mediator is to help those involved sort out their issues and arrive at a consensus. That might involve helping parties to finalise an agreement, resolve a dispute, develop effective communications, build or improve relationships, or all these things. Mediators are impartial.
During mediation, the impartial mediator assists the parties to the dispute in:
- they try to settle their disputes and conflicts through negotiations
- these negotiations lead to a lasting agreement acceptable to both parties
The mediator has an equal and balanced responsibility to assist each mediating party and cannot favour the interests of any one party over another.
During the mediation process, the mediator does not make a decision on behalf of the participants, but helps to put them in a position where the parties themselves can reach agreements.
The involvement of a mediator can only take place on the initiative and with the consent of the parties to the dispute.
During the operation of an organization, there is a great emphasis on team work, the involvement of employees, the consideration of their human needs and characteristics, and the effective cooperation of employees.
The obvious reason for this is that by considering the motivations and abilities of each person, by selecting the appropriate, individualized tasks, the performance of the organization can be significantly improved.
Team building is the process of turning a group of individual contributing employees into a cohesive team. A team is a group of people organized to work together interdependently and cooperatively to meet the needs of their customers by accomplishing their purpose and goals.
Becoming a group team requires a serious investment from both the individuals involved and the team as a whole.
Within the framework of the organization development actions we help to traverse the tasks and competency questions belonging to certain scope of activities and positions, as well as the connection system, information transfer and cooperation web between them. This provides an opportunity to strain the scope of duties, formalize them, fill them with efficient content, and to develop new ‘inner cooperation contracts’ and to bring into existence the necessary organizational changes.
Strategic planning, facilitation, preparing feasibility studies
– leading the private decision maker meetings of institutions, organizations
– helping the collective problem-solving teamwork
– leading the strategical management of organizations
– facilitating the mutual problem-solving meetings of multiple organizations
– creating feasibility studies
Skill improvement and knowledge sharing trainings
The goal of our trainings is to be taught skills, knowledge and procedures, which will help the participants in performing their works, and to solve the arising problems and conflicts effectively, for a long term.
Development of civil society
In recent years, we have implemented several nationwide programs for the development of non-governmental organizations. Under these programs, we provided services in the following main areas:
- Organizational development
- standardization of the provision of labour market services, development of related quality management systems
- capacity development (civil law and financial knowledge, writing application and proposal, project management)
- networking, cooperation development
- other expert advice.